Archive for October, 2009

BEST SERVICE I’VE EVER RECEIVED FROM AN INSURANCE AGENT

October 18th, 2009
Gold Star Award for Brad Jackson
Gold Star Award for Brad Jackson

 

Brad Jackson: Wow! Does he deliver! I’ve never thought of my insurance agent as a customer service provider, but rather, a necessary conduit to purchase a policy. Brad is different. He doesn’t just sit back and collect a check. He provides exemplary service every step of the way. If  Brad writes a policy for you, your time will be respected. He will only ask you to provide minimal input to the paperwork process, and he’ll fill in the rest for you so you can get back to working in your business and earning money. If you have a medical insurance claim that isn’t paid he will research the problem, look at all the medical claims, and go to bat for you like he did with me. Most recently, he went to extraordinary measures to provide me with a business policy within a near-impossible short time frame so I could participate as a vendor in an event when no one else could solve my problem.

 

Before I thought to ask Brad about a business policy, I contacted insurance agents with smiling faces and bubbling personalities. They didn’t get the job done and ultimately left me in a horrible time crunch. I was sitting next to Brad at a networking meeting and asked if he did business policies. After he answered affirmatively, I revealed that I only had two days left to obtain an approved policy. He looked a little nervous about the time urgency but agreed to give it his best shot.

 

He jumped on getting my paperwork started with lightening speed and he continued working late into the evening making sure all relevant people were notified and in agreement that my new policy was valid (since the official document from Farmer’s had not yet been delivered). Then he showed up at the event just to be sure I was able to participate in the event. The icing on the cake–he helped me break down my equipment after the event! I don’t know much about Farmer’s Insurance Company, but I feel confident that if I ever do have a claim and the company messes with me, Brad will kick some butts!

 

Brad Jackson is a local - Vancouver, Washington - independent medical insurance agent, meaning he can assist you in obtaining medical insurance from a company of your choice. He is also a Farmer’s Insurance agent for other types of insurance (business, auto, home—stuff like that). I have never, ever received such superior service from any type of insurance agent. I highly recommend Brad Jackson for your insurance needs.

 

Contact information for Brad Jackson Financial Health Resources:

(360) 696-4911 Work

(503) 348-5330 Cell

 bradjackson@financialhealthresources.com  

Brad’s website   

 

Joanne

 

The writer creates well-researched medical, health & wellness newsletters that assist practitioners of alternative medicine in marketing their businesses affordably.   

The Deadly Force

October 11th, 2009

Joanne Laurent    He waited quietly behind the door, expecting it to bust open any minute. He braced himself.

  

    Armed with exceptional technological and customer service skills, the anticipation of being flooded with customers was almost overwhelming. But as the hours ticked by uneventfully, the door never opened. The advertising campaign that he had put so much money into had bombed out. 

 

     I recently saw a sign for a repair and maintenance business with the motto, “Creating clients for life.” I’m sure the slogan was a testament to customer service and satisfaction so superior that lifetime business relationships based on trust was the intended outcome. But the words created a much different image in my mind. The first thing that popped into my head was, “Creating problems for life.” I envisioned the need to continually fork over more and more cash to solve the recurring problems that would result from using this repair service.

 

    People interpret the meaning of language based on social upbringing, culture, and their past experiences. My own past experiences with this particular line of service providers had been unproductive and expensive—the problems never being fully resolved. Therefore, the thought of this business turning me into a client for life was unacceptable. I wanted someone who would not be needed again after the service call. The slogan that was intended to generate trust and security, instead created a negative connotation.

 

     Words can create powerful images that are completely unrelated to the message we are trying to relay. When choosing our words we must use utmost caution because they often discharge with a deadly force.   

 

Joanne

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