Archive for the ‘The Writer's Opinion: Gold Star Businesses’ Category

BEST SERVICE I’VE EVER RECEIVED FROM AN INSURANCE AGENT

October 18th, 2009
Gold Star Award for Brad Jackson
Gold Star Award for Brad Jackson

 

Brad Jackson: Wow! Does he deliver! I’ve never thought of my insurance agent as a customer service provider, but rather, a necessary conduit to purchase a policy. Brad is different. He doesn’t just sit back and collect a check. He provides exemplary service every step of the way. If  Brad writes a policy for you, your time will be respected. He will only ask you to provide minimal input to the paperwork process, and he’ll fill in the rest for you so you can get back to working in your business and earning money. If you have a medical insurance claim that isn’t paid he will research the problem, look at all the medical claims, and go to bat for you like he did with me. Most recently, he went to extraordinary measures to provide me with a business policy within a near-impossible short time frame so I could participate as a vendor in an event when no one else could solve my problem.

 

Before I thought to ask Brad about a business policy, I contacted insurance agents with smiling faces and bubbling personalities. They didn’t get the job done and ultimately left me in a horrible time crunch. I was sitting next to Brad at a networking meeting and asked if he did business policies. After he answered affirmatively, I revealed that I only had two days left to obtain an approved policy. He looked a little nervous about the time urgency but agreed to give it his best shot.

 

He jumped on getting my paperwork started with lightening speed and he continued working late into the evening making sure all relevant people were notified and in agreement that my new policy was valid (since the official document from Farmer’s had not yet been delivered). Then he showed up at the event just to be sure I was able to participate in the event. The icing on the cake–he helped me break down my equipment after the event! I don’t know much about Farmer’s Insurance Company, but I feel confident that if I ever do have a claim and the company messes with me, Brad will kick some butts!

 

Brad Jackson is a local - Vancouver, Washington - independent medical insurance agent, meaning he can assist you in obtaining medical insurance from a company of your choice. He is also a Farmer’s Insurance agent for other types of insurance (business, auto, home—stuff like that). I have never, ever received such superior service from any type of insurance agent. I highly recommend Brad Jackson for your insurance needs.

 

Contact information for Brad Jackson Financial Health Resources:

(360) 696-4911 Work

(503) 348-5330 Cell

 bradjackson@financialhealthresources.com  

Brad’s website   

 

Joanne

 

The writer creates well-researched medical, health & wellness newsletters that assist practitioners of alternative medicine in marketing their businesses affordably.   

7 Letters to Grow Your Business

September 30th, 2009
Gold Star for Minuteman Press
Gold Star for Minuteman Press

I just got off the phone with my internet s-e-r-v-i-c-e provider. After going through the standard four sets of robot menu choices I thought I had convinced the mechanical service provider that I needed technical assistance from a human. Nope! Another robot came on the line and actually tried to walk me through a process of fixing my failed connection. After repeated failures to communicate my problem to the inanimate object, I finally let loose with language that is unbecoming of a lady. After all, I was only blowing off steam to a stupid robot—or was I?  IT seemed to take notice of my frustration and announced that I would be connected to a technical assistance human. After 10 more minutes on hold I finally had to hang up, problem unsolved.

 

We have internet service, telephone service, cable service, Visa & Master Card service. And who can top the red carpet treatment provided by the Internal Revenue Service? These impersonal conglomerates have hijacked the word which once described an honorable method of conducting business.

We’ve grown accustomed to cold, impersonal treatment; but that’s not our only option. Local business owners have the power to reclaim the word

s-e-r-v-i-c-e!

 

Yesterday started out badly for me. I was angry and fully expecting the day to get worse. I had time to spare because of a missed appointment so I walked into Minuteman Press to inquire about a name tag. The owner’s excitement was contagious as she brightened up and exclaimed, “Ooh! It’s name tag day today!” Lucky me! I would get same-day service. Later, when I picked up my tag, everyone admired it with me. For only $14 I got great advice, graphic design work, a useful product, and most important of all, I was treated like I was special. My mood brightened and my day got better simply because the crew at Minuteman Press took the time to be nice to me.

 

How many hours have we wasted trying to save a buck doing business with large discount companies when our neighborhood businesses stand ready to provide quick and exemplary service? Outstanding service is the mainstay of business success. By providing the best service possible we attract customers who are tired of talking to robots. By supporting other local businesses we encourage high ethics and accountability while helping our own businesses and community grow. When we provide superior service to each other, everyone succeeds. 

 

7 letters for Business Success

 

Sincere

Effort

Responsible

Value

Integrity

Courteous

Excellence

 

I highly recommend Minuteman Press for your printing needs. They are located in the Bi-Mart shopping area on the NE corner of Fourth Plain and 117th. Their phone number is: (360) 750-4447.

 

Joanne

 

For excellent writing service contact Joanne Laurent at      deScribe It!

Expect Great Service

September 30th, 2009

molly-me-about-photo4 I’ve just added a new category “The Writer’s Opinion: Gold Star Businesses.” The purpose of this category is to promote local businesses who provide top-notch customer service. 

It amazes me how many times a day we pay people to be rude to us, provide poor quality service, or inferior products.  Business owners who care about quality and customer satisfaction often draw the short straws when it comes to recognition and reward. Let’s change that! This is the blog page where good people will be honored.  

I’m not going to be writing about just anyone who wants a plug here.  I expect good service from everyone who wants my money. This blogspot is reserved for the very few who provide exemplary service. I have three companies in mind as I begin this blog. If you want my business, be nice. If you want  to get mentioned here, you must do amazing things and be really nice to me!

Joanne